One Ticket per issue/task
Only open one ticket for an issue/task. If a ticket is already open for one issue/task. Then don't add other problems/tasks in the same ticket, open a new ticket for them. Your requests will be ignored until you open a new ticket for them.
Don't bump ticket board
You should not bump tickets i.e. replying(multiple times) to ticket that are already open. Each reply resets the tickets timer and pushes it back to the end of ticket queue. So if you keep updating the ticket then your ticket will keep going back to the end of ticket queue. Hence it will cause huge delay.
Schedule Tasks
- We must be informed 24 hours in advance
- We need 8 hour window to start work.
- The time should be specified in IST( Indian Standard Time )
We will try our best to accommodate scheduled requests but if we are unable to complete it within the requested time window, it will be automatically rescheduled for the same time window the following day
Fair use
We provide very low cost shared server management service. So we ask you to be considerate of others. You should not open unnecessary tickets and cause problem for other users who use our service.
